k8x8 Privacy Policy

k8x8 (hereinafter referred to as "we", "our", or "the platform") provides a safe and transparent online entertainment service for players in Bangladesh. We believe that protecting our users' privacy is our highest priority. This Privacy Policy ("Policy") will inform you about what types of data we collect, why we collect it, how we use it, and how we keep that data secure.

By using this platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

1.1 Information You Provide Directly

We collect the following information during registration and account management on the k8x8 platform:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Residential address
• National ID card or passport number (for identity verification)
• Payment information: bKash number, Nagad number, Rocket number, or bank account details

1.2 Automatically Collected Information

When you visit or use our platform, our servers automatically collect certain technical information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time, date, and duration of page visits
• Referring website address
• Gaming activity and transaction history

1.3 Identity Verification Information

To comply with Anti-Money Laundering (AML) regulations and responsible gaming policies, we may request additional identity documents in certain circumstances. This information is used solely for the verification process and is stored under strict security measures.

k8x8 uses your data only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To complete deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer).
• Service Improvement: To enhance platform functionality and develop new features.
• Customer Support: To respond to your inquiries and resolve issues.
• Security Assurance: To detect and prevent fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify excessive betting patterns and take protective measures.
• Communications: To send important policy changes, account-related notifications, and service updates.

We will not use your data for marketing or promotional communications without your consent. You may opt out of such communications at any time.

The k8x8 website uses cookies and similar technologies to improve your experience and ensure platform functionality.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login status and core functionality. These cannot be disabled.
• Functional Cookies: Store your language preferences, theme settings, and other personalizations.
• Analytics Cookies: Collect anonymous statistics to understand platform usage patterns.
• Security Cookies: To detect fraudulent activity and unauthorized access.

3.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling certain essential cookies may affect platform functionality.

k8x8 does not sell, rent, or commercially transfer your personal data. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the necessary transaction data is shared with relevant financial institutions to complete bKash, Nagad, Rocket, and bank transfer transactions.
• Technology Partners: With trusted technology service providers for server hosting, security services, and analytics, under strict confidentiality agreements.
• Legal Obligations: Data may need to be provided to government or regulatory authorities pursuant to court orders or legal demands.
• Fraud Prevention: In cases involving investigation of security breaches or financial abuse.

Any third parties that process data on our behalf are contractually bound to comply with our privacy standards.

5.1 Security Measures

k8x8 follows industry-standard technologies and processes to protect your data:

• SSL (Secure Socket Layer) encryption — 256-bit encryption is used for all data transmissions
• Passwords are protected by bcrypt hashing — never stored in plain text
• Two-Factor Authentication option available
• Firewall and intrusion detection systems against unauthorized access
• Regular security audits and vulnerability testing
• Access to sensitive data is restricted to authorized personnel only

5.2 Data Retention Period

We retain your data only for as long as necessary:

• Active account data — until the account is closed
• Transaction records — for the period required by financial law
• After account closure — for the period required to meet applicable legal obligations

After the retention period ends, data is securely deleted or anonymised.

5.3 In the Event of a Security Breach

If a security breach occurs that puts your personal data at risk, we will notify you and the relevant authorities with reasonable promptness.

While using k8x8, you retain the following rights regarding your own data:

6.1 Right to Access

You may find out at any time what data we hold about you. To do so, contact our support team.

6.2 Right to Rectification

If any of your data is incorrect or incomplete, you may request a correction through account settings or via support.

6.3 Right to Erasure

In certain circumstances you may request that your personal data be deleted. However, we may need to retain some data due to legal obligations.

6.4 Right to Object to Processing

You may object at any time to marketing communications or profiling. This objection will take effect immediately.

6.5 Right to Close Your Account

You may request to close your k8x8 account at any time. All pending transactions and earned funds will be settled before the account is closed.

To exercise any of the above rights, contact our support team: [email protected]

k8x8 strictly prohibits providing services to anyone under the age of 21. We verify age at registration and may request additional identity documents if needed.

If we become aware that a minor is using our platform, we will immediately close that account and delete the collected data. Parents or legal guardians who suspect their minor child is using our platform are encouraged to contact us.

Our servers and data processing infrastructure may be located in various countries. If your data is transferred outside Bangladesh, we ensure that:

• The recipient party provides equivalent privacy protection
• Appropriate contractual safeguards are in place for data transfers
• All transfers are completed through encrypted channels

Contact our support team to learn more about data transfers.

k8x8 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you through the following methods:

• Posting a notice on the website
• Sending a message to your registered email address
• Displaying a notice at login

Continued use of the platform after changes are made will be considered acceptance of the new policy. You have the right to request account closure if you disagree with the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always here for you.

This Privacy Policy applies to all services related to the k8x8 platform. For more information, please read our Terms & Conditions and Responsible Gaming policy.